Privacy Policy

Alderley plc

PRIVACY POLICY

This Privacy Policy relates to Alderley plc and the Alderley group of companies: Alderley Systems Ltd, Alderley FZE, Alderley Dammam and Specialised Management Services Limited (the “Alderley Group”).

If you have any questions relating to this Privacy Policy or your privacy within the Alderley Group, please contact: Alderley plc, Alderley House, Arnolds Field Estate, The Downs, Wickwar, Wotton-under-Edge, United Kingdom GL12 8JD.  Tel: +44 (0) 1454 294556.  Email: data@alderley.com

 

INFORMATION WE MAY COLLECT FROM YOU

Alderley may collect and use information from its users.  We collect and use data that enables us to fulfil contracts we have with you, is required for our operations, or enables us to provide you with the best possible experience.

For these purposes, we may use personal information, including; your name, addresses, email address, telephone number, fax number, employer and job title / function which are subject to the terms of this Privacy Policy.

 

HOW WE GATHER INFORMATION FROM USERS

The way we collect information depends on your method of engagement with our Services. For example, you may be asked to enter your contact details when applying for a training course on our website, or information may be collected when you contact Alderley via email with an enquiry related to our Services

We collect personal information from:

  • Information that you provide by filling in forms on our website [www.alderley.com/ www.sms-alderley.com], or through enquiring, accessing or using our Services. This includes information provided at the time of enquiring about our Services, for example, applying for training courses, job vacancies or requesting further information. We may also ask you for information if you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of your visits to our website including, but not limited to, traffic data, location data, and other communication data and the resources that you access.

Our websites and other correspondence may contain links to and from the websites of partner websites, social media network websites (for example, Facebook, LinkedIn and Twitter), advertisers and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies.  We do not accept any responsibility or liability for these policies. If you follow a link to any of these websites, please review their Privacy Policy before you submit any personal data.

 

COOKIES AND IP ADDRESS

For our websites [www.alderley.com/ www.sms-alderley.com], Alderley also collects information automatically and through the use of electronic tools including cookies.  For example, we may log information about your computer, including where available your IP address, operating system and browser type for system administration. This is statistical data about our users’ browsing actions and patterns, and we do not use this to identify any individual.

To find out more about how we use cookies, please see our cookies policy.

 

WHAT WE DO WITH THE INFORMATION WE COLLECT

The information we collect is used to enhance your experience and deliver relevant content.  This includes:

  • Ensuring that content from our websites are presented in the most effective manner for you and for your computer
  • Providing you with information about Services that you request from us
  • Fulfilling our obligations arising from any contracts entered into between you and us
  • Allowing you to participate in interactive features of our Service, when you choose to do so
  • Notifying you about changes to our Service
  • Providing you with information about Services which may be of interest to you.

We may also disclose your personal information to third parties.  This includes in instances to best provide our Services to you, or to fulfil our obligations arising from any contracts between you and us.  Any third-party service provider has undertaken to us that they will protect that information, will not pass it on, and will not use it for any other purpose than to provide the relevant Services to you.

Other applications of third-party disclosure includes:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation and other agreements; or to protect the rights, property, or safety of Alderley, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We will use your information only as permitted by law.

We may share your information within the Alderley Group. We will not sell your personal information to any third party.

 

HOW WE STORE YOUR INFORMATION

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you any applicable regulator of a breach where we are legally required to do so.

 

RETENTION POLICY

We will retain your personal information until such time as we no longer have a lawful basis on which to hold and process it.

 

INTERNATIONAL TRANSFERS

We share your personal data within the Alderley Group. This may involve transferring your data outside the European Economic Area (EEA).

We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data. These rules are called “binding corporate rules”.

Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

 

YOUR RIGHTS

Under certain circumstances, you have rights under data protection law in relation to your personal data.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you wish to exercise any of the rights set out below, please contact data@alderley.com.

You have the right to:

Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected. We may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enable you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You might also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note that we may not be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

 

HOW TO COMPLAIN

Please let us know if you are unhappy with how we have used your personal information.  You can contact us via email on data@alderley.com.  Alternatively, please contact us by post or phone using the following:

Alderley plc, Alderley House, Arnolds Field Estate, The Downs, Wickwar, Wotton-under-Edge, United Kingdom GL12 8JD.  Tel: +44 (0) 1454 294556.

You also have the right to complain to the regulator and to lodge an appeal if you are not happy with the outcome of a complaint.  In the UK, this is the Information Commissioner’s Office.  Please visit their website www.ico.org.uk/concerns/ to find out how to report a concern.

 

CHILDREN’S PRIVACY

Alderley will not knowingly collect information from children under the age of 16.  If we learn that we have personal information on a child under the age of 16, we will delete that information from our servers.

 

CHANGES TO OUR PRIVACY POLICY

Alderley reserve the right to change this Privacy Policy at any time.  Any changes We may make to the Privacy Policy in the future will be posted on our websites and, where appropriate, notified to you by e-mail.

 

COPYRIGHTS

The copyrights of our website and any published content are the property of Alderley plc.

All content, including text, photographs, graphics, videos and animations on the website or contained in any published content are the property of Alderley plc.  This content must not be used, reproduced, presented or represented without the explicit and prior written permission from Alderley plc.

 

MISCELLANEOUS

Alderley plc is registered in the United Kingdom.

If you are accessing any Alderley website or Services from another jurisdiction, please be advised that you are transferring your personal information to the Alderley Group in United Kingdom.  By using Alderley’s websites or Services, you consent to that transfer and to abide by the applicable laws concerning your use of the website, our Services and your agreements with us.

This statement and the policies outlined in this Privacy Policy are not intended to and do not create any contractual or other legal rights in or on behalf of any third party.

 

This Privacy Policy was updated on 23rd May 2018.